To assist you with your purchase, we have put together a list of FAQs. However, if you can’t find the answer to your question here, please email us at email@example.com and we will be in touch shortly.
You can order 24 hours a day, 7 days a week through our online store. We process our orders every business day. All orders received on weekends and public holidays are processed the following business day.
All prices for products and shipping are listed in Australian Dollars (AUD) and are subject to change without notice. They are all inclusive of GST.
Postage is calculated at checkout and is based on your delivery address, the size and weight of your order and whether you select regular or express post. All rates are based on the current Australia Post postage rates.
Yes, we do! Simply place your order by 2pm (or 4pm if you contact us) and select express postage at checkout and you will receive your order the following day.
Yes, pick up is available from North Narrabeen NSW 2101. Simply select ‘Local Pickup’ at checkout and process your order and payment. We will then contact you to arrange a suitable time for collection. Although we love to meet our customers, please do not drop by without an appointment as we may not be available.
Orders received prior to 2pm (AEST) Monday to Friday will usually be shipped the same day. Orders placed after this time will be shipped the following business day. If you require an urgent express post delivery, please email us prior to 4pm. Australia Post delivers within 2-5 days of postage for all parcels sent via Regular Post. But if you require your order in less than 7-10 days, we do recommend you select Express Post to ensure delivery within your time frame. All Express Post orders are delivered the following day. If you are located in Western Australia, Northern Territory, Far North Queensland or a remote area, please allow additional time for delivery.
For further information on the postal service in your area, please refer to the Australia Post website http://auspost.com.au/parcels-mail/delivery-areas.html.
Processing times can take longer over busy periods. If for any reason there is a delay in processing your order or a product is out of stock we will notify you as soon as possible.
We use Australia Post to send out all orders. If you require an alternate shipping method, please contact us via email (firstname.lastname@example.org).
If you are overseas and would like to purchase from our online store, we are more than happy to provide you with a quote for your order and shipping. Please email us at email@example.com.
We accept payments securely through PayPal, where you can select to pay from your nominated bank account or credit card. Don’t worry if you don’t have to have a PayPal account, you can still use this payment system. You can also make payment by direct deposit. Payments take 1-2 business days to clear/display in our account so prompt payment is appreciated to secure your order. Orders will only be dispatched once full payment has been received.
Unfortunately we cannot provide refunds if you change your mind about the goods you have purchased, if you chose the wrong product, no longer want the products or you have ordered too many.
Discounted / sale items purchased on our website, cannot be returned or exchanged. For all special order items, all sales are final due to the nature of the product.
Customer satisfaction is of the utmost important to us, so if you are not 100% happy with the quality of an item or feel the item is faulty please contact us within 7 days of receiving it. All items must be in the original packaging, unused and in the same condition that it was received. If a product is determined to be faulty we will of course provide a refund or replacement, however, we must hear from you within 7 days.
We cannot accept responsibility for products that are damaged in transit or are damaged as a result of neglect or inadequate storage. For goods damaged in transit, please contact Australia Post regarding the damage. If you are worried about your goods arriving safely, please contact us for a quote to insure your package.
Refunds will be made via the original payment method at purchase.
Please review our Terms & Conditions for further information.
Your privacy is of the utmost importance at Love the Occasion. We ensure all of your personal information is kept secure and confidential. Your personal information will only be used to process your order or for us to contact you from time to time.
If a product you order is out of stock, we will contact you and let you know when you can expect to receive your item, offer you a choice of a substitute item of similar value or provide you with a refund for the out of stock item.
Although we aim to ensure our products are accurately represented on our website, sometimes there may be a slight variation to our handmade products (as no two are alike) and in our photo reproduction.
We aim to respond to all emails received during business hours (Monday to Friday 9am-5pm) within the hour. All emails received on weekends, after hours and on public holidays will be replied to the following business day (although, we often can’t wait and will reply to you the same day).
All contents of Love the Occasions website are subject to copyright. All rights are reserved. No portion of Love the Occasion’s website may be reproduced in any form, or by any means, without prior written permission from Love the Occasion. While we love having people visit our site, please do not replicate/re-create what you see here.